PRIVACY POLICY
Last updated: 10-03-2025
At Riverstone, we value your privacy. This privacy policy explains which personal data we collect, why we collect it, how we use it, and what rights you have as a user according to the General Data Protection Regulation (GDPR).
- Who is responsible for your data?
The entity responsible for processing your personal data is:
Riverstone
Address: Maatlat 6 1906BL Limmen, The Netherlands
Chamber of Commerce number: 60996528
Email: support@riverstonefashion.com
For any questions or requests regarding your personal data, you can contact us at the above email address.
- Applicability of this privacy policy
This privacy policy applies to all personal data we collect from visitors, customers, and other users of our webshop [riverstonefashion.com]. This includes data collected through our website, email correspondence, social media, and any other services we offer.
- What data do we collect and why?
We collect and process personal data for various purposes:
A. Orders and payments
To process and deliver your order, we need the following data:
- Name
- Address (shipping and billing address)
- Email address
- Phone number
- Payment details
This data is retained as long as necessary for the performance of the contract (e.g., delivery and returns processing) and according to legal retention periods.
B. Customer account
When creating an account, we store your:
- Name
- Email address
- Address details
- Phone number
- Order history
- Preferences (if provided)
If you have not been active for three years, we will delete your account and associated data unless we are legally obligated to retain it for a longer period.
C. Newsletter and marketing
With your explicit consent, we may send you emails regarding:
- Offers
- New products
- News and updates
You can unsubscribe at any time through the link at the bottom of our emails or by contacting us.
D. Browsing behavior and cookies
We collect data about your browsing behavior on our website, such as:
- IP address
- Browser type and device data
- Pages you have viewed
This information helps us optimize our website and make personalized recommendations. See our cookie policy for more information about the use of cookies.
E. Contact with customer service
When contacting our customer service via email, phone, or chat, we may process the following data:
- Name
- Email address
- Phone number
- Content of the communication
- Legal basis for data processing
We process your personal data only when permitted under the GDPR:
- Performance of a contract: For example, to process an order.
- Consent: For newsletters or personalized advertisements.
- Legal obligation: For retaining invoice data.
- Legitimate interest: For improving our website and customer service.
- Sharing your data with third parties
We only share your data with third parties when necessary for the performance of our services, such as:
- Payment providers (e.g., Shopify or Stripe)
- Delivery services (e.g., PostNL, DPD, UPS, or DHL)
- IT service providers maintaining our website
These third parties may only use your data for the specific purposes it was provided for and are required to comply with the GDPR.
Some of our service providers are located outside the European Economic Area (EEA). In such cases, we ensure your data remains protected, for example, through standard contractual clauses or other legal mechanisms.
- How do we protect your data?
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
Data transfers take place through encrypted connections (SSL).
Payment data is stored in compliance with the PCI-DSS standard.
Access to data is limited to employees who need it for their work.
While we do our best to protect your data, no data transmission or storage method is 100% secure.
- Retention periods
We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.
- Your rights under the GDPR
You have the right to:
- Access your data.
- Request correction of inaccurate or outdated data.
- Request deletion of your data (“right to be forgotten”), unless we are legally required to retain it.
- Request restriction of processing your data.
- Object to the use of your data, e.g., for direct marketing.
- Request portability of your data, so you can transfer it to another service provider.
To exercise any of these rights, you can contact us via [support email address].
- Children’s data
Our webshop is not aimed at children. This means that the use of our webshop and the Riverstone app by customers under 18 is only allowed with the explicit consent of a parent or guardian.
- Cookies and similar technologies
We use cookies to improve your experience on our website. See our cookie policy for more information about which cookies we use and how you can manage them.
- Changes to this privacy policy
We reserve the right to change this privacy policy. We recommend that you regularly review this statement. If significant changes are made, we will notify you via email or a notice on our website.
- Complaints and contact
If you have a complaint about how we handle your data, you can contact us at [support email address]. You also have the right to file a complaint with the Data Protection Authority.
For any questions or requests, you can reach us at:
Riverstone
Email: support@riverstonefashion.com
Address: Maatlat 6 1906BL Limmen, The Netherlands