Frequently Asked Questions
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Find answers to the most frequently asked questions here. Is your question not listed? Check the categories below or contact us.
How do I return an item?
Registering your return: Log in with your email address, order number, or username at www.riverstone.nl/return and follow the steps.
Shipping:
- With our return label: Print the return label, including the return form. It is also possible to return without a printer. Instead of the return form, you can put the packing slip back in the package. The digital return label can be scanned from your phone at a PostNL or DHL point. They will print a new sticker there.
- Arranging it yourself: You can also choose to arrange the return shipment yourself via another carrier. Please note that the return costs may be higher (usually €7.95 or more). Always keep the Track & Trace code for your shipment.
- Packaging:
Fold the item and place it in the original packaging. The item must be returned undamaged, unworn, and unwashed in the original packaging, and our Riverstone hangtag must be attached to the item. Package the item well, as we are not liable for any damage to a returned item.
Do I have to pay return costs?
Yes, return shipping costs are at your own expense. We strive to minimize our impact on the environment. By having return shipping costs, customers become more mindful of their purchases, resulting in fewer shipments. Unsure about your size? Use our size advice tool or contact our customer service.
Return costs when using our return label:
- Netherlands: €4.95
- Belgium: €5.75
- Germany: €5.75
- France, Italy, Denmark, Spain, and other European countries: €16.50
- United Kingdom: €19.50
Please note: If you choose to arrange the return shipment yourself via another carrier, the costs may vary. In that case, the return costs are usually €7.95 or more, depending on the chosen shipping option and service.
Within how many days can i return?
Unwashed, unworn, and free from (make-up) stains, undamaged items with original labels may be returned within 14 days. You can return items via www.riverstone.nl/return.
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